PAL Holidays
Flights, hotels, experiences, and transport needs in one easy booking!

Last Updated: February 5, 2024

Terms and Conditions 

The PAL Holidays website is owned and operated by Expedia and the Travel Providers provide the PAL Holidays Packages and Stand-Alone products. By using and making bookings on the PAL Holidays website, you agree to Expedia’s Terms of Service, and to enter into contract with Expedia. Concerns related to your PAL Holidays Package or Stand-Alone product(s) shall be directed to Expedia. As well as the PAL Holidays Terms of Service, other terms and conditions provided by Travel Providers (such as PAL's, or PAL Express’, or any PAL codeshare partners’ Conditions of Carriage, as is applicable, a property’s terms and conditions, or a car rental company’s rental agreement, etc.) also apply to your booking.

 

To view Expedia’s Terms and Conditions, click on the following links:

 

PAL Holidays Terms of Service per country
United States: 
Philippines:  
Australia:  
Canada:  

  

 

Definition of Terms

 

“PAL Holidays” means the website located at or any successor thereto.

 

“PAL Holidays Package” means a booking with flight(s) AND a combination of one or more of the following product(s): stays(s), things to do, and/or car(s).

 

“Stand-Alone” means a booking of stays(s), things to do, and/or car(s) but without any flight(s).

 

“Stand-Alone Flight Booking” means a flight booking without a stay, things to do, and/or car.

 

“Travel Provider” means the travel supplier making available the flight, stay(s), things to do, and/or car(s) through PAL Holidays. 

 

Ownership

 

The PAL Holidays website technology is owned by Expedia, Inc. (“Expedia”), a Washington corporation having its registered office at 1111 Expedia Group Way W, Seattle, WA 98119, USA.  

 

 

Booking

 

  1. PAL Holidays Package and/or Stand-Alone products may be booked through the following links and numbers: 

     

    Links Currency Expedia 24/7 hotline
    USD 1-800-219-9857
    PHP 63 -282711122
    AUD 61-282781008
    CAD 1-855-238-4717 (toll-free),
    141 75222384 (local)

      

  2. PAL Holidays Package is not available for purchase across all PAL direct channels. Purely PAL or PALex flights may not be purchased via PAL Holidays. For Stand-Alone flight bookings, please visit shunpa.com

     

  3. PAL Holidays is not available for sale in Taiwan pursuant to

     

  4. Flight disruptions: in case a flight booked using PAL Holidays is cancelled, delayed or impacted by an irregular operation as defined by PAL, applicable airline policies, government regulations and Conditions of Carriage apply.

    Quick links to PAL / PALex Conditions of Carriage:

    PAL: //shunpa.com/home/about-us/legal-notices/general-conditions-of-carriage/pal-passenger-and-gcoc

    PALex //shunpa.com/en/about-us/legal-notices/general-conditions-of-carriage/pal-passenger-and-gcoc-full-version

     

  5. Refund/Change/Cancellation policies of Expedia and the chosen Travel Provider apply to your PAL Holidays Package and Stand-Alone Products, any voluntary change to your PAL tickets booked through the PAL Holidays’ website shall be subject to the applicable PAL, PALex, PAL Codeshare Partners’ Conditions of Carriage.

     

  6. Senior Citizen, PWD, Student National Athletes and Coaches Discounts for purely domestic flights(s) sold as regular fare(s) in your PAL Holidays Package shall be collected from PAL, provided that the requester is qualified under Republic Acts 9257, 9994, 9442, 11314 and 10699 and CAB Policy Resolution No. 41, BIR Revenue Regulation No. 13-202 and 05 and presents to PAL the requisite documentation. Requests must be submitted through .

     

  7. Senior Citizen, PWD, Student and National Athletes and Coaches discounts shall not apply to domestic promotional fares. Flights with a combination of international and domestic sectors purchased under a single booking in your PAL Holidays Package are considered through-fares and sold as a single international journey. As such, Senior Citizen, PWD, Student and National Athletes and Coaches Discounts shall not be applicable.

     

  8. PAL may update or otherwise change these Terms and Conditions at any time in its sole discretion.

 

 

Data Protection/Sharing

 

Limits of Liability

 

PAL explicitly disclaims any liability for your use of the PAL Holiday Website. As between PAL and its customers, PAL explicitly disclaims any and all responsibility for any damages, losses, or liabilities incurred by you in connection with your use of the PAL Holiday Website. You agree to release and indemnify PAL from any claims or liabilities arising from your use of the PAL Holiday Website.

 

 

 

 PAL Holidays Assistance

Please accomplish the form below on assistance required from Philippine Airlines related to the PAL Holidays.


 

By clicking any of the links below, you confirm that you have read the PAL Holidays Terms & Conditions, and that you understand and agree that you will be redirected to the site owned, operated and powered by Expedia for PAL Holidays.

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