Check-in online and select your preferred seating before arriving at the airport.
Online check-in is the process of confirming one's presence on a flight via the Internet. This online feature allows passengers to check in and select their preferred seating before arriving at the airport.
- Unaccompanied minors
- Passengers who need medical or special assistance
- Passengers with pending payment or refund for settlement
- 24 hours to 1 hour and 15 minutes prior to your international flight's departure time
- 24 hours to 1 hour to your domestic flight's departure time
- Booking reference (e.g. Airline Booking Reference, Travel Agency Booking Reference) and Last Name
- E-Ticket Number and Last Name
- Frequent Flyer Number and Last Name
Can I reserve myPAL Seat Select (Forward Seat or Extra Legroom) when using online check-in?
Yes, you may purchase your preferred myPAL Seat Select Extra Legroom or Forward Seat when you check-in online
Can I change my purchased myPAL Seat Select?
Yes, you may change your myPAL Seat Select Extra Legroom or Forward Seat using the "Change Seat" option. However, please note that your previously paid seat fee will be forfeited, and you will be charged the new fee successfully proceed with change.
My payment was unsuccessful, will I lose the myPAL Seat Select I reserved?
Your selected myPAL Seat Select will be held for you until you pay the corresponding fee at the Airport Check-in Counter
Those who purchased ticket at shunpa.com may be required to present the credit/debit card used online
Passengers who have successfully checked-in online and requiring special assistance should be at the airport Online Check-in Bag Drop Counter 90 minutes before departure time to be assisted accordingly.
For Domestic Flights:
- Passengers with check-in baggage must be at the Online Check-in Bag Drop Counter for documents verification and acceptance of check-in baggage no later than 45 minutes before departure time
- Passengers without check-in baggage may proceed to the boarding gate no later than 15 minutes before departure time, except for flights departing from Caticlan (MPH) Airport where boarding gates close 30 minutes before the time of departure. Document verification shall be performed prior to boarding.
For International Flights:
- Passengers with or without check-in baggage must be at the Online Check in Bag Drop counter no later than 1 hour before the time of departure for documents verification and acceptance of baggage EXCEPT flights from Quanzhou (Jinjiang) which require no later than 45 minutes before time of departure.