PAL STATEMENT
We sincerely apologize to our passengers affected by several flight cancellations that we experienced this week. Philippine Airlines personnel are doing their best to mount replacement flights where possible and to rebook and assist affected passengers.
Several aircraft had to undergo maintenance due to ongoing supply chain delays and unexpected technical issues that developed. We are taking these precautions in the interest of safety, which is always our highest priority.
Passengers may contact PAL via our non-voice channels such as Viber, WhatsApp and FB Messenger. This is recommended to save time and be assured of a response, even if it may not be immediate, because our active voice channels/hotlines are currently experiencing a high volume of requests resulting in longer wait times. For more information, please visit our global reservation hotline at //www.shunpa.com/en/about-us/contact-us/global-reservation-hotline.
We have beefed up our service teams and processes and will do all we can to assist our passengers. We sincerely apologize and seek the understanding of our valued passengers.