Seoul flights cancelled on Aug 10, 11 & 12 due to Tropical Storm Khanun
Seoul flights cancelled on Aug 10, 11 & 12 due to Tropical Storm Khanun
For the safety of our passengers, we have cancelled the following flights to and from Seoul (Incheon), South Korea, on August 10, 11 and 12, due to the proximity of Tropical Storm Khanun:
FLIGHTS CANCELLED:
August 10 (Thursday)
PR 468/469 Manila-Seoul-Manila
PR 488 Kalibo-Seoul
PR 493 Seoul-Clark
August 11 (Friday)
PR 466/467 Manila-Seoul-Manila
PR 492/493 Clark-Seoul-Clark
PR 484/485 Cebu-Seoul-Cebu
PR 489 Seoul-Kalibo
August 12 (Saturday)
PR 492 Clark-Seoul
REPLACEMENT FLIGHTS
We will have replacement flights on August 11 to 13 to serve passengers to and from Seoul:
August 11 (Friday)
PR 5488/5489 Kalibo-Seoul-Kalibo
PR 5484/5485 Cebu-Seoul-Cebu
PR 5468 Manila-Seoul
August 12 (Saturday)
PR 5469 Seoul-Manila
PR 5466 Manila-Seoul
August 13 (Sunday)
PR 5467 Seoul-Manila
This is a developing situation. Philippine Airlines will coordinate closely with concerned airport authorities in Korea and keep a close watch on weather forecasts in case we need to make other adjustments.
If you have a flight to or from any of the above areas, we advise you to check the status of your journey by logging on to www.shunpa.com and click the “Flight Status” icon on the main page, and then fill in the flight number (without the “PR” or “2P” designation, just the number itself) and date of departure.
The flight’s status is updated in real time, and there is no need to call the contact center to verify the information. We encourage you to continue monitoring the status of your flight using the Flight Status self-service tool on our website so that we can keep our contact center hotlines free of congestion.
You may also check further advisories on our Official PAL Facebook page.
Please do not proceed to the airport if your flight is cancelled, but instead avail of the rebooking options below.
OPTIONS FOR PASSENGERS OF CANCELLED FLIGHTS:
You have the option to:
· Reroute to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.
· Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) from the date of issuance.
· Refund ticket without penalties, excluding Ticketing Service Charge. Please contact us at //www.shunpa.com/covi.../mypal-hub-request.
You may connect 24/7 with PAL via the following PAL Channels:
- Hotline (+632) 8539-0000 / (+632) 8855-8888
- Philippines Mobile – (+63) 919-056-2255
- Messenger:
- Viber: Search for Philippine Airlines
- WhatsApp: Add us as a new contact (+63) 998-951-4359
- myPAL Web Chat:
If your contact details are in our reservations records, you will be informed of the status of your flights via e-mail, telephone call or SMS/text.
Thank you for your understanding and cooperation.